§ Contact
Reach the team. One business day, most days sooner.
You don't need to go through a contact form to reach us. Email the team directly — we read everything, and route your enquiry to the right person.
Hours
Mon–Fri, 9am–5pm AEST
Submissions
24/7 via your account
Reply within
1 business day
Specialists & partnershipspanel@otro.com.au
AHPRA-registered specialists interested in joining the panel.
Existing patients
Your case, your dashboard.
If you already have a case with Otro, the fastest way to reach us is from inside your account. You'll find your case reference and a direct message thread with our clinical team.
Log in to your account →Referring a patient?
No referral required — but we're happy to talk.
Patients can submit a case directly without a referral. If you're a GP or specialist and would like to discuss a patient before they submit, email clinical@otro.com.au.
clinical@otro.com.auRegistered address
Otro Pty Ltd
Sydney NSW 2000
Australia
Sydney NSW 2000
Australia
Hours
Clinical coordination
Mon–Fri, 9am–5pm AEST.
Case submissions 24/7.
Mon–Fri, 9am–5pm AEST.
Case submissions 24/7.
Not covered
Otro is a private service. Reports are not currently covered by Medicare or private health insurance.